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"Having customer information at your fingertips is the key to serving them better..."
When a problem or complaint arises from a customer; quality teams and sales staff do not always see the matter the same way or understand the different issues each other is facing in resolving the matter.
To overcome this differential, the PROQUIS Customer Care Module gives you that advantage of having ALL the information and related details about every customer such as names, addresses, contact lists, correspondence records, reminders, quotes and orders etc…in one place.
There is a full complaint and service call management system (CMS) that provides details against each customer of all problems logged, actions taken, products returned, problem-related correspondence, and analysis of the problem by reason, cause and product/service. All this is available at your fingertips, meaning the most up to date information is available instantly!
Now the sales team can see what they want, in a way that is uncluttered from the detail that is often needed in the production/operational environment. The Quality team can manage the details needed to meet the specific demands to ensure errors/complaints are fully resolved.
With our systems operating over the intranet, the information is globally available in real time. The Customer Care home page provides not only the various search facilities that you may need, but also gives you lists of outstanding items – Your to -do list. Customer records can be categorized using customer types and analysis fields. Records are easily searchable and quickly manipulated for your company’s sales & customer care environment. Additional mail merging facilities means customer data can be pulled directly from the system without hassle and quickly inserted in a mail merge operation.
A quick response to all your customer queries will always keep you at the top their list. With the ability to see contacts and correspondence at a glance and insert e-mails into the system directly from your e-mail provider (no copy and paste required) all customer information will be recorded and updated.
Call Responses are controlled directly from the system and the corresponding data is available for analysis for continuous customer service improvement
A customer complaint is linked directly with the Issue Log and gives two benefits: First, explores how to handle the complaint and, secondly helps you learn from it and prevent recurrence. PROQUIS Enterprise helps you with this in several ways:
The Customer Care Module in PROQUIS provides you with a fully comprehensive Customer Relations Management (CRM) system. It is built to provide full support for your sales, customer services and support staff. It provides basic name and address information, with lists of contacts, through correspondence and relationship management, to the handling and analysis of complaints and other customer service calls.
