US - Technical Support Representative

Location: Schaumburg, IL

Proquis, a global provider of Compliance Management, Quality Management and Business Process Improvement (BPI) solutions is looking for a Technical Support Representative who will come in and take ownership of his/her domain. This person will naturally demonstrate a pride of ownership as they hit the ground running in this challenging, evolving and multifaceted role within a growing and fast paced organization. We place great value on human capital and take very seriously our obligation to invest in the future of our organization by hiring only the best and the brightest talent.

Responsibilities for this position include:

• Quickly and efficiently respond to, and resolve routine customer issues
• Provide end users with operational assistance on our software
• Must be able to discern the appropriate escalation path to resolve complex or ongoing customer issues
• Provide technical support to various types of employees within our customers' organizations
• Act as customer champion and advocate within the organization to ensure that issues are being communicated succinctly and correctly
• Responsible for installation and setup of our web based application
• Provide support to our onsite Professional Services Consultants
• Maintain required documentation of issues and issue resolution and full details of completed installations
• Provide technical support to internal customers

Requirements for this position include:

• Excellent problem solving skills; able to leverage common sense, logic and instinct
• Exceptional oral, written and interpersonal communication skills. Ability to actively listen in order to hear customer issues and quickly discern a path to resolution
• Exceptional customer service skills; proven customer advocate
• Ability to relate to variety of customers with varying levels of technical aptitude
• Well developed time management skills with the ability to multitask and manage competing priorities
• Ability to work in a collaborative team oriented environment
• Consistently practice a proactive approach to issue resolution
• Expertise required in various Windows client operating systems, Microsoft Office applications, PC hardware/peripherals
• Understand and/or manage Windows 2000/2003/2005 server environment
• Experience configuring IIS
• Intermediate knowledge of MS SQL Server (2000/2005/2008)
• Knowledge of telecommunications and network systems tools a plus
• Working knowledge of web based application and sever side programming is a plus
• Crystal Reports experience is a plus
• Associates degree required, Bachelor’s degree preferred.
• Minimum 2+ years experience in an IT call center, desktop and/or server environment

In return for your investment in Proquis, we offer a competitive salary, full benefits after 30 days of employment including Medical, Dental, Vision, Flexible Spending Account (FSA), Supplemental Life, STD, LTD, Employee 401k, 7 paid holidays and 15 days of PTO in your first year of employment.

If you are interested in pursuing a career with Proquis, please email your resume and cover letter detailing why you believe this may be a mutually beneficial opportunity to: careers@proquis.com Due to the volume of resumes we receive, only qualified candidates will be contacted.